FAQs

When will my order dispatch?

Orders are usually dispatched within 24 hours of receiving the order, unless it is a public holiday or weekend then the order will be dispatched on the next business day. If an item is out of stock or on backorder, we will advise an ETA.

How can I track my order?

Once your order has been prepared for dispatch, we will advise the tracking details to your email address provided. If you have an account with us you can login to view your order or delivery status.

Am I able to pick up my order from your store?

Yes, your order can be collected from our store during business hours, Monday to Friday after 9am and before 5pm. We are located at Unit C6, Encompass Business Park, 101-115 Rookwood Rd, Yagoona in Sydney NSW.

How do I make changes to an order I have already placed?

If you require any changes to your order, please call, email or contact us as soon as possible. Please provide your details, order number and changes you would like to make. Please understand if we have already shipped your order with a standard courier it is very difficult to get it returned.

An item I want to order is out of stock. Can I still place an order?

If an item/s is/are Out of Stock, please call or contact us and we can advise an ETA or discuss what options are available. Some items will be on backorder awaiting delivery or some items may need to be ordered in but generally we stock most items.

What payment methods do you accept?

We accept Bank Transfer or EFT, Visa, Mastercard, Amex and Paypal.

I have received my order and it is damaged. What do I do?

Contact us with your order details straightaway, preferably a detailed description and photos of the damaged goods/parcel. We can them lodge a claim with the courier or freight forwarder. They do have time limitations to claim so please open your parcel and check the goods straight away.

Do you deliver to PO Box addresses?

Yes, we deliver to any PO Box address in Australia if shipped with Australia Post.

Do you offer bulk discounts or special pricing?

Yes, we offer discounts on large tape orders and we also have special pricing for resellers, government departments, charities and not for profit organisations.

You must register to apply, please contact us or create an account.

I have other questions, how do I contact you?

We are happy to help with any questions, concerns or advice you may need. Please call, email or contact us with your enquiry and one of our sales staff will get back to you as soon as possible.