Terms & Conditions

Shipping and Delivery Policy
We deliver products Australia-wide using Aramex Couriers, Couriers Please, DHL Express, Australia Post Express Post and Parcel Post, TNT/FedEx Road and TNT/FedEx Overnight Express, and a few other carriers. Shipping costs are influenced by the product's size and weight, as well as your location. Exact shipping costs are calculated in the shopping cart and, once selected, will be added to the order total before you proceed to checkout. Orders are usually dispatched within one business day, and shipping times are estimated to be between one and nine business days, depending on your location within Australia. Aramex Couriers offers insurance of up to $1,500 ex GST per order, and Couriers Please provides insurance of up to $1,000 ex GST less the first $100 ex GST, so $900 ex GST per order of $1,000 or more. If your order is damaged or doesn't arrive and is declared lost by the courier, this insurance coverage will apply. If the item is damaged or doesn't work, please report it immediately so we can confirm the issue, arrange a return, and send a replacement. If the order is lost, please report it as soon as possible so we can lodge a loss report with the carrier and obtain confirmation. If the carrier confirms the loss, we will file a claim with their insurance and reship the item. Please ensure all goods are delivered correctly and undamaged before you sign for them with the courier. It is more difficult to allocate responsibility for damaged goods to the courier once they have been signed for, as the small print states that you are signing for the item in good condition. Unfortunately, unless you request insurance from Australia Post before ordering via email, you are not covered beyond their $100 cover for all shipments. DHL Express is the quickest, fully trackable and most reliable courier service.

Customer Service Policy
Stutch Data Services is committed to providing exceptional customer service and supplying quality, genuine products. We strive to ensure that all products listed on our website are in stock, descriptions are accurate, and pricing is correct. Standard delivery timeframes are between 1 and 9 business days. However, if an ordered item is not available, or we are unable to supply your order for any reason. We will notify you within two business days to arrange an agreeable alternative item, a backorder, or a full refund.

Exchange/Refund Policy
Please choose carefully. We are not obliged to give refunds if you change your mind for any reason once the goods have been packed for shipping. If you have ordered the wrong item, we may accept returns as long as the goods are returned in saleable, as-new condition and have not been opened or used. Additionally, you are responsible for the freight costs for the original shipment and the return shipment. We are not responsible for returned goods damaged by your freight forwarder during return shipment, so please wrap them well. In some cases, items may be deemed non-returnable, depending on the specific item, as we sometimes face the same limitations imposed by our suppliers. This usually applies when the item is not typically stocked but is ordered especially for you, or produced individually, such as custom tape barcode labels that others cannot use because they are specific to your needs. You can choose a refund, exchange, or credit if the goods are faulty or DOA, were wrongly described, differ from the product you purchased on the website, or don't do what they are supposed to do. Stutch Data Services usually provides an exchange for the correct goods or credit towards future purchases. All exchanges or returns should be made within a reasonable timeframe, typically within a few days of receiving the goods, but no later than 30 days from the invoice date. The manufacturer’s warranty covers most of our goods if you have a problem with the product's design or manufacture, or if it doesn't work as it should. Usually, the manufacturer manages faulty goods returns and replacements directly with you. Don't hesitate to contact us via email or phone via Contact Us for any exchange, refund, or warranty issues, and we will advise and assist you where possible.

Security Policy
When purchasing from Stutch Data Services, your financial details are transmitted through a secure server using the latest 256-bit SSL (Secure Sockets Layer) encryption technology. 256-bit SSL encryption is the highest industry standard. If you have any questions about our security policy, please get in touch with our customer support by email or phone via Contact Us.