Terms & Conditions
Shipping and Delivery Policy
We deliver products Australia wide using Fastway Couriers, DHL and Australia Post Express Post bags. Shipping costs are influenced by the size and weight of the product and your location, and exact shipping costs are calculated in the shopping cart and will be added to the order total before checkout. Orders are dispatched within 1 business day and shipping times are estimated at between 1-9 business days depending on your location within Australia. Fastway offers insurance of up to $1500 ex GST per order so if there are damages or your order does not arrive, we can re-ship the order and claim on the insurance. Please ensure all goods are delivered correctly and undamaged before you sign for the goods with the delivering courier. No responsibility can be taken for goods once they have been signed for.
Customer Service Policy
Stutch Data Services is committed to providing exceptional customer service and we supply quality genuine products. We endeavour to make sure that all products listed on our website are currently in stock and the pricing is true and correct. Standard delivery timeframes are between 1-9 business days; however in the event that an ordered item is not available, or for any reason we are unable to supply your order, we will notify you within 2 business days to arrange an agreeable alternative item, a backorder or a full refund.
Please choose carefully. We are not obliged to give refunds if you simply change your mind for any reason once the goods have been packed for shipping. If you have ordered the wrong item we can accept returns as long as the goods are returned in a saleable condition and have not been opened or used. In addition to this, you are required to cover the costs of the freight when we sent the order and the return freight cost. We are not responsible for returned goods that have been damaged by your freight forwarder. In some cases there will be a re-stocking fee, or they may be deemed non-returnable depending on the item. This usually applies when the item is not usually stocked but ordered in especially for your order or produced for you individually like custom tape barcode labels that cannot be used by others as they are individual to your needs. You can choose between a refund, exchange or credit where goods are faulty, have been wrongly described, or are different to the product purchased on the website, or they don't do what they are supposed to do. Stutch Data Services usually provides an exchange for the correct goods, or credit towards future purchases. All exchanges or returns should be made within a reasonable timeframe. The majority of our goods are covered by the manufacturer’s warranty if you find you have a problem with the products design or manufacture. Usually faulty goods returns and replacements are managed by the manufacturer with you directly. Please contact us on firstname.lastname@example.org or call 1300 788 824 (1300 STUTCH) for any exchange/refund or warranty issues.
When purchasing from Stutch Data Services your financial details are passed through a secure server using the latest 256-bit SSL (secure sockets layer) encryption technology. 256-bit SSL encryption is the highest industry standard. If you have any questions regarding our security policy, please contact our customer support by email email@example.com or call 1300 788 824 (1300 STUTCH).